Take a deep breath
Press the call button
Do not try to escape on your own
A stuck elevator could start moving again at any time, so trying to exit the elevator on your own could lead to serious injury or even death. Never try to escape through the hatches in the ceiling. Also, never try to force open doors. If damage is done to the elevator, it can make it harder for the maintenance personnel to get you out. Staying inside the car is the safest place to be. It is equipped with ventilation, and many safety systems to keep you safe inside.
Elevator owners have certain responsibilities under the Safety Standards Act, including having a maintenance program in place. When any unsafe or potentially unsafe condition exists, an owner must close the elevating device and prevent it from carrying passengers until a provincial safety officer inspects and permits the elevating device to resume operation. Owners are also legally responsible for to Technical Safety BC.
If you have experienced an unsafe elevator, you can also report it to us directly via our or by phone at (select menu option #1 for our incident line).