Businesses using our Online Services may prefer to have more than one user manage the account. However, it is important that each authorized user has their own login credentials; sharing login information is not allowed.
Set Up your Primary Contact First
Before adding authorized users, you must first set up a primary contact on your business account. Follow the steps below to check if you already have a primary contact listed. If you don't have a primary contact set up, call us at 1 866 566 7233 or contact us online.
Once logged into our Online Services, click on your profile in the top right-hand corner, and choose “my businesses.”
Select the business you’d like to view by clicking on the “view” button on the right side of the page.
Scroll to the “primary contact” section to see who is listed as your primary contact. If you don't have a primary contact set up, call us at 1 866 566 7233.
Adding Authorized Users to an Account
A user can request access by searching the business name through online services. The primary contact will receive the request via online services and can choose to approve or deny it. Please follow these steps:
Once logged into our Online Services, click on your profile in the top right-hand corner, and select “my businesses.”
Click “Link / Create a business account.”
Use the search bar and type in your business name. Click the search button.
Select the business from the list of search results in the drop-down menu.
Choose whether you are an owner/ director or authorized representative and click the “request access” button.